Andrew Carlos


San Jose State University, San Jose, CA — MLIS, Library and Information Science, 2011

Saddleback College, Mission Viejo, CA — AA, Geography, 2008

University of California, Los Angeles, Los Angeles, CA — BS, Mathematics, and BA, Sociology,  2006

Academic Experience

Head of Research, Outreach, and Inclusion, Librarian, Santa Clara University 2021 – Present

Santa Clara, CA 

Oversees the Research and Reference Program, including On-Call Reference, Virtual Reference, and Consortial Chat Reference. Supervise a team of three library staff.

In charge of developing outreach opportunities, as well as maintaining and developing collaborations and partnerships across campus. Develop programming to activate the Library spaces and develop community among students. 

Develop opportunities for implementing Diversity, Equity, and Inclusion programs and strategies.

Develop, deliver, and evaluate instructional sessions for students, staff, and faculty. Liaison to the School of Engineering.

Associate Librarian, California State University, East Bay 2018-2021

Senior Assistant Librarian, California State University, East Bay 2012 – 2018 (Tenured and Promoted – 2018)

Hayward, CA 

Reference and Instruction Librarian, responsible for collection development and instruction for the Engineering, Computer Science, Earth and Environmental Sciences, Geography and Environmental Studies, Multimedia and Psychology departments.

Managed library web services, including maintaining and updating library websites and applications, debugging and upgrading library web server applications, research and implement new and emerging technologies, and collaborating with other campus units (IT, Faculty Development, other Faculty). Supervise Library Web Specialist, directing priorities for current and future projects. Lead cross-functional teams on evaluation of library services and resources.

Develop content for quarter and semester length courses (both in-person and virtual), one-shot instructional sessions,  workshops, job aids and other training/instructional materials. Develop and assess training materials for student workers, using both online and in-person technologies. Develop training materials for full-time staff and faculty on web service tools, using a variety of learning technologies (Adobe Captivate, Adobe Creative Cloud, Google Apps for Education, Google Classroom Learning Management System).

Electronic Resources Librarian, The Harker School 

San Jose, CA 2011-2012

Responsible for the maintenance of the library’s collection, through organizing materials, student supervision, collaboration with staff. Provided circulation services to 9-12th grade students. Improved access to Library collection, through records maintenance and resolution of database issues.

Developed a relationship between the Library and the IT department that allowed for easier resolution of technical issues. Tasked with being the first level of resolution for most library-related technical issues.

Researched the use of new and emerging technologies and their implementation within the Library department.

Courses Taught

California State University, East Bay

University Libraries

Library 1210 (2) Introduction to Information Literacy,  2012 – 2018. 

Library 1551 (2) Information Skills in the Electronic Age,  2013.

Publications and Professional Work


Wood, L. M., Alexander, S., & Carlos, A. (In press). Peer-spectives: Student employee and student user views of a peer greeter service. Public Services Quarterly. 

Carlos, A., & Muralles, D. C. (2021). Onboarding in the age of COVID-19. IFLA Journal.

Carlos, A. (2019). Sharing What You Know: Creating Infographics. Hyperrhiz: New Media Cultures.

Keer, G. , & Carlos, A. (2015). The stereotype stereotype: Our obsession with librarian representation. American Libraries,  46(11-12), 38

Carlos, A. (2012). Research On The Go: Mobile Tools for Conducting Research. Reference Librarian,  53(4), 433-440. doi:10.1080/02763877.2012.707462

Book Chapters

Keer, G., & Carlos, A. (2014). The Stereotype Stereotype: Our Obsession with Librarian Representation. In The Librarian Stereotype: Deconstructing Perceptions and Presentations of Information Work.  Chicago: The Association of College and Research Libraries.

Carlos, A. (2015). The geography of information: Placing our information needs and behaviours in context. In G. Needham & M. Ally (Eds.), M  ­Libraries 5: From Devices to People  (pp. 193­198). Facet.

Blog Posts

Carlos, A. (2014, March 6). Let’s get together Thursday – cross campus collaboration [Blog post]. Retrieved from AASL blog:

Carlos, A. (2015, March 10). Technology Tuesday – Click on this video: Making interactive videos using Youtube annotations [Blog post]. Retrieved from Knowledge Quest website: ive-videos-using-youtube-annotations/

Peer Reviewer

Wikipedia and Academic Libraries: A Global Project

Collaborative Librarianship

Ethnic Studies in Academic and Research Libraries

Conference Presentations

Student Perspective on Primo: Using Focus Groups to Gather Data (With Adams, L.) – IGeLU, August 2019

Primo Usability with Diverse Populations in Mind (With Adams, L.)  – ELUNA (Ex Libris Users of North America), May 2019

Consortial Analytics: From Alma to Primo (With Kim, M.) – IGeLU (International Group of Ex Libris Users), August 2018

Pop-Up Peer-to-Peer: Students helping students meet their library needs (With Alexander, S. and Wood, L.M) – New Librarian Summit, August 2018

Life in the Tenure-Track Lane, Does it Lead to Crash and Burn Out?: A Preliminary Investigation and Conversation of Academic LOC Daily Experiences (With Kim, M. and Pun, R.)  – POCinLIS Summit, July 2018

Academic Librarians in Transition: Stories, Narratives and Job Strategies on Moving into Different LIbrary Careers (Panel Presentation) – CARL Conference, April 2018

What Do You Meme? Pop Culture in the Information Literacy Classroom (With Alexander, S. and Wood, L.M) – CARL Conference, April 2018

Entrepreneurs and Engineers: Information Literacy beyond the Classroom (With Radcliff, S.) – California Library Association Annual Conference, November 2017

Envisioning the Leadership Institute: CSU Librarians’ Participation and Perspectives (With Kim, M. and Pun, R.) – CSU New Librarian Summit, August 2017

From Paper to Imagination: Representations of Librarians and Librarianship in Asian Media (With Singh, J.) – Popular Culture Association/American Culture Association, April 2017

We can do it!: Building a culture of micro-assessment (With Alexander, S.) – CARLDIG-S Fall Program: Telling Our Stories: From nuance to hard data, December 2016

Focus on the Framework: Lifelong Learning and Information Literacy – California Library Association Annual Conference, November 2016

“Flower Tea? What’s that?”: Studying the information-seeking behavior of viewers through engagement with the Korean variety show Running Man – Popular Culture Association/American Culture Association, April 2016

Rethinking for Academic Librarianship: Perspectives from New (and Newish) CSU librarians (Panel Presentation) – California Library Association Annual Conference, November 2015

Shifting Things Around: Understanding Furniture Movement and Space at an Academic Library – California Library Association Annual Conference, November 2015

Much Work, Why Fun, How Creative: Encouraging Creativity through Memes and Infographics – Summer Teaching Retreat for Librarians, June 2015

Context is King: Infusing pop culture into a quarter-long Information Literacy course – Popular Culture Association/American Culture Association, April 2015

From Common Core to College Readiness: Mapping Secondary School Learning Outcomes to Higher Education – Hawaii International Conference on Education, January 2015

Visualizing Information Literacy for a New Generation – California Library Association Annual Conference, November 2014

The Geography of Information – m-Libraries 2014 Conference, May 2014

Speaking of information, that reminds me of this puzzle: Studying the information seeking behavior of Professor Layton – Popular Culture Association/American Culture Association Conference, April 2014

Outreach through the Side Door: Marketing Librarians and Library Services through Faculty Development – California Library Association Conference, November 2013

Science and Technology on the Go – Special Libraries Association Conference, June 2013

Out and About: Information Literacy in a Mobile Environment (Poster Session) – California Conference on Library Instruction, April 2013

Cardigan and Tattoos: Why are we so obsessed with Librarian stereotypes? – Popular Culture Association/American Culture Association Conference, March 2013

Library Services for Basic Skills & ESL Students – Facilitator for discussion on Library Space and Technology – Canada College, March 2013

Cybertour: Tools to Develop a Personal Learning Network – Internet Librarian, Presented on October 2012

Expand Your Mind: Fun and New Web Tools to Play with in your Library – California Library Association Conference, Presented on November 2012

Social Media Storytelling: Lessons From the Advertising World in Creating Engaging Content – California Library Association Conference, Presented on November 2011

Where were you when you looked that up?: The Geography of Information Needs – Library 2.0 Worldwide Virtual Conference, Presented on November 2011

Digital Content Tools: Thesaurus & Folksonomies – Internet Librarian, Presented on October 2011

Social Media Lessons from the Ad world & More! – Internet Librarian, Presented on October 2011

The Mobile Student: Educational tools for the mobile enabled student (Student Session) – Handheld Librarian 4, Presented on February 2011

The Mobile Student: Educational tools for the mobile enabled student (Poster Session) – California Library Association Conference, Presented on November 2010

Mind your Ps and Qs: Etiquette for the digital age – Internet@Schools West, Presented on October 2010

Building the Path: Using tech tools to collaboratively create resource lists – Harker Teacher Institute, Presented on June 2010

Old School Tools for the Digital Age: Traditional Mediums Transformed – Midwest Interdisciplinary Graduate Conference, Presented on February 2010

Professional Development


University of South Florida, Muma College of Business, Tampa, FL — Certificate, Diversity, Equity and Inclusion in the Workplace, 2021

California State University, Monterey Bay, Seaside, CA — Certificate, Instructional Science and Technology, 2020

Institutes, Workshops and Attended Conferences

  • The Carpentries Instructor Training – Online, October 2020
  • Wild Ideas Camp – University of Rochester, July 2020
  • Leadership Institute for Academic Librarians, Harvard University, Graduate School of Education – July – August 2019
  • JCLC (Joint Conference of Librarians of Color) – September 2018
  • Data Equity on Main Street – January 2018
  • ELUNA (Ex Libris Users of North America) – April 2018
  • Zingtrain Visioning Workshop for California Library Leadership – October 2016
  • California Library Leadership Institute – March 2016


  • Introduction to Structured Query Language (SQL) by University of Michigan, an online course through Coursera – October 2018 
  • Building Web Applications in PHP by University of Michigan, an online course through Coursera – October 2018 
  • Introduction to Supervision, a pilot program from the Chancellor’s Office – September 2016
  • Budgeting and Scheduling Projects by University of California, Irvine, an online course through Coursera – July 2016 
  • Introduction to Korean, an online course through – May 2016
  • Initiating and Planning Projects by University of California, Irvine, an online course through Coursera – March 2016 
  • Introduction to Web Service APIs using PHP and HTML, an online course through ALA – January 2016
  • User Experience Design for Libraries, an online course through Infopeople – November-December, 2015
  • Data Visualization, an online course through – July-August 2015
  • Metaliteracy: Reinventing Information Literacy to Empower Learners, an online course through the American Library Association – January 2015
  • Maps and the Geospatial Revolution, an online course through – July-August, 2013
  • Gamification, an online course through – August-September 2012
  • Developing Online Tutorials for Patron and Staff Instruction, an online course through Infopeople – January 2012

Department Service (California State University, East Bay)

  • Equity and Open Access Librarian Search Committee, Chair – 2019-2020
  • Library Retention Committee – 2018 – 2020
    • Chair – 2020
  • ULMS Management Committee – 2017 – Present
  • Electronic Resources Librarian Search Committee, Chair – 2016
  • Library Web Services Specialist Search Committee – 2016
  • Associate Chair of Library Faculty – 2015 – 2020
  • Library User Experience Committee – 2014 – 2019 (On Hold)
    • Chair – 2014 – 2019 
  • Health Science and Scholarly Communication Librarian Search Committee, Chair – 2014 – 2015
  • Social Science and Assessment Librarian Search Committee – 2013 – 2014
  • Library Exhibits Committee – 2013 – Present
  • Library Public Services Committee – 2013 – Present
    • Chair – 2014 – 2015, 2020 – 2021
  • Library Systems and Web Committee – 2012 – Present
    • Chair – 2015 – 2020
  • Library Services Specialist I – Learning Commons Search Committee – 2012

University Service (California State University, East Bay)

  • Faculty Affairs Committee – 2019 – 2021
  • Academic Senate, Senator – 2017 – 2019
    • Executive Committee, Member – 2018 – 2019
  • Asian Pacific Islander Faculty and Staff Association – 2017 – 2019
    • Treasurer – 2017 – 2019
  • Committee on Curriculum and Instruction – 2013 – 2016
    • Secretary – 2015 – 2016
  • Information Technology Advisory Committee – 2012 – 2019
    • Chair – 2016 – 2018
  • Faculty Development Subcommittee, Semester Conversion – 2015 – 2018
    • Chair – 2017 – 2018
  • Instructional Designer – Information Technology Consultant Search Committee – 2013

Consortial Service (California State University System)

  • ULMS Steering Committee – 2019 – 2020
    • Discovery Working Group – 2019 – 2021
      • Chair – 2019 – 2020

Professional Service

  • California Library Association
    • Member, Board of Directors – 2015 – 2018
    • Academic Interest Group, Chair – 2015 – 2018
    • Academic Interest Group, Vice-Chair – 2014 – 2015
    • Conference Planning Committee – 2012 – 2018
      • Program Planning Committee, Chair – 2015 – 2017
  • Asian Pacific American Library Association
    • Mentorship Committee, Member – 2020 – 2021
    • Finance and Fundraising Committee, Member – 2018 – 2019
    • Web Committee, Member – 2012 – 2013
    • Task Force on Library Services for APAs – 2012 – 2013
  • California Clearinghouse on Library Instruction
    • Conference Planning Committee – 2013-2015

Association Memberships

  • American Library Association – 2008 – 2009, 2011 – 2013
  • Asian Pacific American Library Association – 2012 – 2013, 2018 – Present
    • Lifetime Member
  • Association of College and Research Libraries (ACRL) – 2012 – 2013
  • Association for Talent Development – 2020 – Current
  • California Association of Academic and Research Libraries – 2012 – Current
  • California Library Association – 2012 – 2019
  • CUE (Computer Using Educators) – 2015
  • ISTE (International Society for Technology in Education) – 2020 – Current

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