Patron Privacy in a Self-Service World
Shelves and shelves of books, wrapped up in paper with peoples names on it. The infamous hold shelf. What once was behind the circulation desk is now out in the open, allowing anyone to come in and pick up their holds.
I used to be a big opponent of these types of self-service changes being implemented in libraries. I was worried that they would reduce the need for staffing, and as I was a library clerk at the time, I feared that these changes would lead to me no longer having a job in the future. However, these worries were unfounded – there will always be a need for some sort of staffing as there are tasks that only humans can handle – such as shelving books, pulling books, customer service and just plain on human interaction.
Back to the main point of this post – self-service holds. I really didn’t like the idea of it at first, because I love dealing with people when I am picking up a book from the library. There were instances when I would breeze into the library, pick up my hold in the shelves and check out at one of the machines, and then leave – not once running into a library employee. It was great for ease of check out, but I kind of missed running into people and then talking about what I’m reading at the moment.
However, I was always kind of wary of the holds area. The biggest issue with this area for me is that anyone can see what you have on hold. What if you were requesting a book that you didn’t want people to know you were checking out? We value the privacy of our customers, yet we flaunt it constantly by putting their holds out there.
Has anyone out there in libraryland come across any instances of privacy violations with holds? I would love to know more about it.
Im having a small issue. I cant get my reader to pick-up your rss feed, Im using bing reader by the way.
Jesus Christ there is lots of spammy feedback on this web site. Have you at any time believed about trying to eliminate them or putting in a wordpress plugin?
Nice post . Cheers for, visiting my blog dude. I shall email you some time! I did not realise that.
Many of the comments on this particular site dont make sense.
Dude! This blog is sick. How do you make it look like this .
How come you dont have your web site viewable in mobile format? Can not view anything in my iPad.
If you could email me with a few hints on how you made your website look like this, Id be thankful.
You should really moderate the comments at this website
Could you email me with a few hints & tips about how you made your blog site look this awesome , I would be thankful.
Hello, I just hopped over to your website via StumbleUpon. Not somthing I might typically read, but I appreciated your views none the less. Thank you for creating some thing worthy of browsing.
The majority of of the responses on this blog dont make sense.
After I open up your Rss feed it appears to be a lot of junk, is the issue on my side?
Almost all of the responses on this site dont make sense.
I experimented with viewing your website with my ipod touch and the structure doesnt seem to be right. Might wanna check it out on WAP as well as it seems most cellphone layouts are not really working with your web page.
How come you dont have your site viewable in mobile format? Can not see anything in my netbook.
I experimented with taking a look at your blog in my ipod touch and the structure does not seem to be right. Might wanna check it out on WAP as well as it seems most smartphone layouts are not really working with your web site.
I Am Going To have to visit again when my course load lets up – however I am getting your Rss feed so i could go through your web blog offline. Thanks.
When I open up your Feed it appears to be a ton of garbage, is the problem on my part?
Whilst I actually like this publish, I believe there was an spelling error close towards the finish with the third paragraph.
Awesome post . Thank you for, posting on my blog page man. I will message you some time. I didnt know that!
It seems to me that this web site doesnt load up in a Motorola Droid. Are other folks getting the exact same issue? I enjoy this blog and dont want to have to miss it any time Im away from my computer.
Mate! This blog site is sick! How do you make it look like this ?
Re: Whomever produced the comment that this was a great site actually needs to get their head evaluated.
Wanted to drop a remark and let you know your Feed is not functioning today. I tried adding it to my Bing reader account and got absolutely nothing.
If you dont mind, exactly where do you host your blog? I am looking for a good quality host and your web site seams to be fast and up just about all the time
Please message me with any hints & tips about how you made this site look this good, I would be appreciative!
Dude! This blog site is awesome. How can I make it look this good .
The design for your site is a bit off in Epiphany. Even So I like your site. I may need to use a normal web browser just to enjoy it.
After I open up your Feed it seems to be a lot of garbage, is the problem on my part?
Wanted to drop a remark and let you know your Rss feed is not functioning today. I tried including it to my Yahoo reader account and got nothing.
Im having a teeny problem. I cant get my reader to pickup your rss feed, Im using yahoo reader by the way.
This is often a excellent site, would you be interested in making time for an interview regarding just how you developed it? If so e-mail me and my friends!
I feel one of your current advertisements triggered my web browser to resize, you may well want to put that on your blacklist.
How do you make this site look this cool. Email me if you want and share your wisdom. Id be appreciative!
I had been curious about if you ever considered changing the design of your blog? It is well written; I really like what you have got to state. But maybe you could add a a bit more in the way of written content so people could connect with it better. You have got an awful lot of text for only having one or two images. Maybe you could space it out better?
Could you email me with any hints & tips about how you made this blog site look this cool, Id be thankful.
How come you dont have your website viewable in wap format? Can not see anything in my phone.
If you dont mind, where do you host your web site? I am looking for a good quality host and your site seams to be quick and up just about all the time
It appears to me that this website doesnt download on a Motorola Droid. Are other people getting the same problem? I enjoy this web site and dont want to have to skip it when Im gone from my computer.
When I open up your Rss feed it seems to be a lot of junk, is the issue on my part?
Is it fine to place a portion of this on my personal webpage if perhaps I publish a reference point to this webpage?
It looks to me that this website doesnt load up on a Motorola Droid. Are other folks having the same problem? I enjoy this website and dont want to have to skip it any time Im gone from my computer.
Jesus Christ theres lots of spammy feedback on this web page. Have you ever before believed about trying to eliminate them or installing a tool?
The structure for your website is a bit off in Epiphany. Even So I like your weblog. I may need to use a normal web browser just to enjoy it.
Dude. This blog is cool! How did you make it look like this .
This blog site is pretty cool! How was it made .
Have you given any kind of thought at all with converting your blog in to Spanish? I know a few of translaters right here that would help you do it for free if you want to contact me personally.
How did you make your blog site look this awesome. Email me if you can and share your wisdom. Id appreciate it.
This is a wonderful web site, would you be interested in going through an interview regarding just how you created it? If so e-mail myself!
This website has got a lot of extremely helpful info on it. Thanks for sharing it with me.
This is often a fantastic web site, could you be interested in doing an interview about just how you produced it? If so e-mail myself!
This blog is really good. How did you make it ?
This blog site has got lots of very useful info on it! Thank you for helping me!
I enjoy your wordpress design, where did you get a hold of it?